shipping information
Shipping Policy
Last updated: May 2026
Processing time
All orders are processed within 1–3 business days after payment is confirmed. You will receive a shipping confirmation email with your tracking number as soon as your order leaves our warehouse.
Shipping destinations
We ship to all 48 contiguous United States.
We currently do not ship to Hawaii or Alaska.
Delivery timeframe
Destination
Estimated delivery
Contiguous 48 states
3–10 business days after dispatch
Delivery times are estimates and may vary slightly depending on your location and carrier availability. Rural areas may experience slightly longer delivery windows.
Shipping cost
Order value
Shipping cost
All orders
Free
We cover all shipping costs — no hidden freight fees, no surprises at checkout. Ever.
Carriers
We ship via premium carriers including UPS, FedEx, and freight partners selected based on your location to ensure your coop arrives safely and on time.
Order tracking
Once your order ships you will receive an email containing your tracking number. You can use this to monitor your delivery in real time directly on the carrier's website.
Damaged or lost shipments
If your order arrives damaged or is lost in transit please contact us within 48 hours of the expected delivery date at support@catiocoops.com and we will resolve it promptly.
Contact us
Phone and Whatsapp
+1 (313) 944-9723Customer support hours
Mon – Fri, 8:00am – 5:00pm (EST)
Response time
Within 24 hours
Important notes
- Business days are Monday through Friday, excluding US federal holidays
- Orders placed on weekends or holidays begin processing the next business day
- We are unable to redirect or modify shipments once they have been dispatched